The following application was a new pilot for UPS called Smart Packaging | Smart Facility. The business needed some both a web and mobile application that managed smart facilities and packages using RFID technology. I had the opportunity to do field research and design for the following. Below you will find quick synopsis of user flows and field research.
Field Research
The following is field research for UPS’s smart technology application. This included usability testing, observation and more. The following was presented to the business to guide them on making the right impact for the product and specifically the user.
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Load Setup Walk
The following is an example of an E2E workflow of load setup user canceling load setup or adding a load to the existing load. Note there has to be 1 load within a setup to exist.
Notification Flow
The following is a flow of how a user can resolve mis loads.
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Metal Tag Audit
Quick example of Metal Tag Audit where users can locate tag and resolve them.
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