The Problem UPS’s existing web application was old, dated and bogging down the operations in the EU. They needed a full transformation of their existing web legacy system.
The Process First we reviewed the existing legacy system with users, to understand the system and challenges. This was both an opportunity to understand the challenges with the UX UI and gather new requirements.
Then we developed a sitemap that provided a hierarchy of the new navigation structure. This allowed product managers and users to understand how the navigation would be structured and creating more of a hierarchy for navigation.
Next we set estimate timelines on this sitemap to help build out hte design roadmap. This helped with how we were going to manage the project and also shared with upper management to ensure they understood our timeframe and scope =.
Design We began with a framework that had the UPS branding along with navigation structure that defined the hierarchy based on user requirement gathering.
Designed a new table experience based on users needs starting with the admin screens. Based on user admin rights, they were able to have certain credentials vs. a regular admin that would be turned on or off based on their primary role.
Recreated the Package History + Inquiry screens.
Results A solution that was cohesive intuitive for users saving time, money by finding packages and their history with ease. This resulted in a quick qay to ensure packages were delivered on time and if not, helped provide reasons why.
Notification Feature (new)
Created a notification feature to allow users to send out specific notifications based on importance, with the ability to send to multiple warehouses.
ADL Feature (new)
Creating a live interactive Access Point view, with tabular data to allow users to view ADLs that are active and locations on a map.
